Effective Date: 10th October 2024
Last Updated: 10th October 2024

At Vulnn Limited (“Vulnn,” “we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website, vulnn.com, and services (collectively, the “Platform”). It also outlines your rights under the General Data Protection Regulation (GDPR) and other applicable laws.

By using the Vulnn Platform, you consent to the practices described in this policy.

1. Who We Are

Vulnn Limited is a company registered in the United Kingdom, operating a specialized marketplace for cybersecurity professionals and companies. Our business address is Office 2, 687-693 London Road, Westcliff-On-Sea, Essex, England, SS0 9PD. If you have any questions or concerns about this Privacy Policy, you may contact us at:

Email: privacy[@]vulnn.com

2. Data We Collect

To provide and improve our services, we collect various types of personal information from users, both freelancers and employers. The data we collect includes:

• Personal Identification Information: Name, email address, password
• Professional Information: Certifications, qualifications, job history, location
• Payment Information: Bank account details, PayPal information
• Technical Information: IP addresses, cookies, device type, browser type, and tracking information
• Location Data: Based on IP address or user inputs
• Account Usage Data: Data related to login sessions, activities on the Platform, and communication history

We collect this data through forms filled out by users, cookies, tracking technology (such as retargeting), and customer support interactions.

3. How We Use Your Data

We use the data collected for a range of purposes, which include:

• Account Management and Verification: To set up, maintain, and authenticate your account
• Service Delivery: To allow freelancers to offer services and employers to post projects
• Skill Verification: To verify professional credentials such as certifications and qualifications
• Marketing: To send you targeted marketing communications such as newsletters and promotional offers (you may opt-out of these communications at any time)
• Analytics: To analyze Platform usage and improve services
• Customer Support: To assist with any inquiries or problems you may encounter on the Platform
• Security: To detect and prevent fraud, spam, and abuse on the Platform

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Platform, for purposes such as:

• Authentication: To recognize when you sign in
• Retargeting and Advertising: To show you relevant ads after you leave the website
• Analytics: To analyze usage patterns and optimize the website

You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

5. Data Retention

We retain your personal data for as long as it is necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

• User data is retained for up to 2 years after an account has been deactivated or deleted.
• After the retention period expires, personal data will be deleted or anonymized.

6. Data Security

Vulnn implements robust security measures to protect your data, including:

• Encryption of sensitive information
• Regular penetration testing of our Platform to identify vulnerabilities
• Secure server infrastructure

We use Stripe as our third-party payment processor. Stripe has its own stringent privacy policies, which you can view on their website. All payment transactions are encrypted and handled securely by Stripe.

While we take every precaution to safeguard your information, no system is 100% secure, and we cannot guarantee the absolute security of your data.

7. User Rights

As a user of the Platform, you have the following rights regarding your personal data under GDPR:

• Right to Access: You can request a copy of the data we hold about you.
• Right to Rectification: You can update or correct inaccurate data.
• Right to Deletion: You can delete your account and associated data via your user dashboard.
• Right to Restriction: You can request to restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to the use of your data for direct marketing or certain other purposes.

To exercise these rights, please contact us at privacy[@]vulnn.com.

8. Marketing and Communications

Vulnn may use your contact information to send you marketing emails about new services, offers, or important updates. You can opt-out of these communications at any time by:

• Clicking the “unsubscribe” link at the bottom of marketing emails
• Adjusting your preferences in your user dashboard
• Contacting us directly at privacy[@]vulnn.com

Please note that even if you opt-out of marketing messages, you may still receive important transactional or service-related emails.

9. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If you believe that we have inadvertently collected personal information from a child under 18, please contact us immediately at privacy[@]vulnn.com, and we will take steps to delete such information.

10. Data Sharing and Third-Party Services

Vulnn does not share your personal data with third-party advertisers or marketing companies. However, we may share data with essential service providers that help us operate the Platform, such as:

• Payment Processors: Stripe for managing transactions
• IT Services and Hosting Providers: For maintaining the integrity of our infrastructure

These third-party services act as “data processors” on behalf of Vulnn and are bound by data protection obligations that align with GDPR and other applicable regulations.

We do not transfer any personal data outside the European Economic Area (EEA) or to international servers.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify users via an update on the Platform or by email.

You are encouraged to review this Privacy Policy periodically to stay informed about how we are protecting your data.

12. Dispute Resolution

If you have any concerns or disputes regarding how we handle your data, you may contact us directly at privacy[@]vulnn.com. If we are unable to resolve your concerns, you have the right to lodge a complaint with your local data protection authority or the UK Information Commissioner’s Office (ICO).

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to us at:

Vulnn Limited
Email: privacy[@]vulnn.com
Address: Office 2, 687-693 London Road, Westcliff-On-Sea, Essex, England, SS0 9PD